Effective Date: May 24, 2026
1. Introduction
Welcome to the shipping policy of IVAN GRGAT j.d.o.o. (“we,” “us,” or “our”). This document outlines the terms, timelines, costs, and procedures for delivering orders placed on our website www.ivangrgat.com. By placing an order, you agree to the terms described herein. Our goal is to ensure your purchased kitchen tools reach you safely, efficiently, and transparently.
2. Shipping Destinations
We are proud to serve customers globally. As noted in our FAQ: “Yes, we ship to most countries worldwide.”
- Domestic Shipments: Primarily within Croatia.
- International Shipments: Available to most countries across Europe, North America, Asia, and other regions.
If your country is not listed at checkout, please contact us at duskern@ivangrgat.com to inquire about custom shipping arrangements.
3. Order Processing & Shipping Timelines
Once your order is confirmed and payment is validated, we begin processing immediately.
- Processing Time: We ship within 2 working days (Monday–Friday, excluding Croatian public holidays).
- Delivery Time (Domestic): Delivery typically takes 3–7 business days for orders within Croatia.
- Delivery Time (International): Varies by destination, usually 7–20 business days depending on customs and carrier schedules.
Delays due to logistics disruptions, weather, or customs procedures are beyond our control, but we will keep you informed whenever possible.
4. Shipping Costs
Shipping costs are calculated based on:
- Destination country/region
- Package weight and dimensions
- Selected shipping method
Costs are displayed transparently at checkout before payment. As stated in our FAQ: “Shipping cost [is] calculated at checkout based on location.” - Free Shipping: We occasionally offer promotional free shipping for domestic orders over a certain amount. Follow our website or newsletter for updates.
5. Order Tracking
We provide full tracking for all shipped orders. As outlined in our FAQ:
“We’ll send a tracking number to your email once your order ships, you can check it anytime.”
- The tracking number will be sent to the email address provided during checkout.
- You can use this number on the carrier’s website to monitor your package’s journey.
- If you do not receive a tracking email within 3 working days, please contact us.
6. Shipping Carriers & Methods
We partner with reliable local and international carriers (such as Croatian Postal Service, DHL, UPS, and FedEx) to ensure secure delivery. The carrier and service level are chosen based on efficiency, cost, and destination.
7. Customs, Duties & Taxes
- International Orders: Customers are responsible for any import duties, taxes, or customs fees levied by their country. These charges are not included in our shipping costs or product prices.
- EU Orders: No customs duties apply within the European Union, but local VAT may be included at checkout where applicable.
Please check your local regulations before ordering to avoid unexpected charges.
8. Shipping Address & Accuracy
- Ensure your shipping address is complete and accurate during checkout. We are not responsible for delays or losses due to incorrect or incomplete addresses provided by the customer.
- If you need to change the address after ordering, contact us immediately at +385 95 538 2938 or duskern@ivangrgat.com. Changes are only possible before the order is shipped.
9. Damaged or Lost Shipments
- Damaged Package: If your order arrives visibly damaged, refuse delivery if possible and contact us within 24 hours with photos of the package and contents. We will arrange a replacement or refund per our Return Policy.
- Lost Package: If tracking shows no movement for more than 10 business days (domestic) or 20 business days (international), contact us. We will investigate with the carrier and resolve the issue promptly.
10. Multiple Items & Split Shipments
- Orders with multiple items may be shipped in separate packages if some products are out of stock or require special handling. You will be notified and receive separate tracking numbers if this occurs.
- No additional shipping charges apply in case of split shipments.
11. Holiday & Peak Season Delays
During holidays (e.g., Christmas, Easter) or promotional sales, processing and delivery times may be extended. We will announce any expected delays on our website and via order confirmation emails.
12. Contact Information
For any shipping-related questions or support, reach out to us:
- Email: duskern@ivangrgat.com
- Phone: +385 95 538 2938
- Business Address: IVAN GRGAT j.d.o.o., Jelašce 54, 21238 Otok, Hrvatska / Croatia
We aim to respond within 24 hours (as noted in our FAQ: “We’ll reply within 24 hours to solve your problem quickly”).
13. Policy Updates
We reserve the right to update this Shipping Policy as needed. The latest version will always be posted on www.ivangrgat.com with the effective date.
Thank you for choosing IVAN GRGAT j.d.o.o. We are committed to making your kitchen tool shopping experience seamless and reliable—from click to delivery.