Last Updated and Effective: May 24, 2026
1. Introduction
Welcome to IVAN GRGAT j.d.o.o. (“we,” “us,” or “our”). We operate the website www.ivangrgat.com (the “Site”), an e-commerce platform offering premium kitchen tools and gadgets. Your privacy is paramount to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our Site, make purchases, or interact with our services. By using the Site, you agree to the terms outlined herein.
2. Data Controller Information
- Company Name: IVAN GRGAT j.d.o.o.
- Website: www.ivangrgat.com
- Email: duskern@ivangrgat.com
- Address: Jelašce 54, 21238 Otok, Hrvatska / Croatia
- Phone: +385 95 538 2938
We are responsible for your personal data under applicable data protection laws, including the EU General Data Protection Regulation (GDPR) and Croatian regulations.
3. Information We Collect
We collect data to provide and improve our services, ensuring a seamless shopping experience. This includes:
A. Personal Data You Provide Directly:
- Contact details (name, email address, phone number, shipping/billing address).
- Payment information (credit/debit card details, billing address) processed via secure third-party gateways.
- Account credentials (if you create an account).
- Communications (emails, chat logs, customer support inquiries).
- Reviews, feedback, or survey responses related to our products.
B. Automated Collection via Site Usage:
- Device information (IP address, browser type, operating system).
- Cookies and tracking technologies (see Section 8).
- Usage data (pages visited, time spent, products viewed, referral sources).
- Purchase history and cart activity.
C. Data from Third Parties:
- Analytics providers (e.g., Google Analytics).
- Payment processors (e.g., PayPal, Stripe).
- Marketing partners (with your consent).
4. How We Use Your Information
We use your data for legitimate business purposes, including:
A. Order Fulfillment & Customer Service:
- Process orders, payments, and deliveries (shipping within 2 working days, delivery in 3-7 business days for domestic orders, as noted in our FAQ).
- Send order confirmations and tracking details (tracking numbers emailed upon shipment).
- Handle returns/refunds (free within 30 days for defective products).
- Respond to inquiries via email, phone, or live chat (reply within 24 hours).
B. Site Improvement & Personalization:
- Enhance product offerings (curated kitchen tools for home cooks and professionals).
- Optimize user experience (e.g., recommending products like “Quality Kitchen Gadgets” or “Reliable Kitchen Gear”).
- Conduct analytics to understand customer preferences.
C. Marketing & Communications:
- Send promotional emails about new products or discounts (with opt-out options).
- Share updates aligned with our mission to “Elevate Every Home Cooking Moment.”
- Display targeted ads (based on consent).
D. Legal & Security Compliance:
- Prevent fraud, abuse, or illegal activities.
- Comply with tax, accounting, or regulatory obligations in Croatia and the EU.
5. Legal Basis for Processing (GDPR)
We process your data based on:
- Contractual necessity: To fulfill orders and provide services.
- Consent: For marketing emails or cookies (withdrawable anytime).
- Legitimate interests: Site security, improvement, and fraud prevention.
- Legal obligations: Tax or regulatory requirements.
6. Data Sharing & Disclosure
We do not sell your personal data. We share it only under these circumstances:
A. Service Providers:
- Payment processors for secure transactions.
- Shipping carriers (e.g., for domestic/international delivery; we ship worldwide, with costs calculated at checkout).
- IT and analytics partners (data hosting, site maintenance).
B. Legal Requirements:
- If required by law, court order, or governmental authorities in Croatia/EU.
C. Business Transfers:
- In mergers, acquisitions, or asset sales, with notice to users.
7. International Data Transfers
As a Croatian company, data is primarily processed within the EU/EEA. For international shipping (e.g., to “most countries worldwide”), we ensure transfers comply with GDPR via standard contractual clauses or adequacy decisions.
8. Cookies & Tracking Technologies
We use cookies to:
- Remember preferences (e.g., language, cart items).
- Analyze traffic (e.g., via Google Analytics).
- Enable marketing features (with consent).
You can manage cookies via browser settings. Essential cookies are required for Site functionality.
9. Data Security
We implement technical and organizational measures (encryption, access controls, secure protocols) to protect your data. However, no internet transmission is 100% secure—we encourage strong account passwords and vigilance.
10. Data Retention
We retain data only as long as necessary:
- Order details: Up to 10 years for tax/legal compliance (Croatian law).
- Marketing data: Until consent withdrawal or 3 years of inactivity.
- Customer service records: 5 years after inquiry resolution.
11. Your Rights (GDPR & Croatian Law)
You have the right to:
- Access, correct, or delete your personal data.
- Restrict or object to processing.
- Data portability (receive your data in a structured format).
- Withdraw consent (e.g., unsubscribe from emails).
- Lodge a complaint with the Croatian Data Protection Agency (AZOP).
To exercise these rights, contact us at duskern@ivangrgat.com or +385 95 538 2938. We respond within 30 days.
12. Children’s Privacy
Our Site is not intended for children under 16. We do not knowingly collect their data. Contact us if you believe a child has provided information.
13. Third-Party Links
Our Site may link to external sites (e.g., social media). We are not responsible for their privacy practices—review their policies separately.
14. Updates to This Policy
We may update this Policy periodically (e.g., for legal changes). The “Last Updated” date will reflect revisions. Continued Site use constitutes acceptance.
15. Contact Us
For privacy-related questions, contact:
IVAN GRGAT j.d.o.o.
Jelašce 54, 21238 Otok, Hrvatska / Croatia
Email: duskern@ivangrgat.com
Phone: +385 95 538 2938
We value your trust as we provide “Durable Affordable Kitchen Tools” to “Boost Your Daily Cooking Joy.”