Effective Date: May 24, 2026
1. Introduction & Acceptance
Welcome to the website of IVAN GRGAT j.d.o.o. (“Company,” “we,” “us,” or “our”). These Terms of Service (“Terms”) govern your access to and use of our e‑commerce website www.ivangrgat.com (the “Site”) and any related services, including browsing, purchasing products, creating an account, and interacting with our content (collectively, the “Services”). By accessing, browsing, or using the Site or Services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must not use the Site or Services.
2. Company Information
- Legal Name: IVAN GRGAT j.d.o.o.
- Website: www.ivangrgat.com
- Email: duskern@ivangrgat.com
- Physical Address: Jelašce 54, 21238 Otok, Hrvatska / Croatia
- Phone: +385 95 538 2938
We are a registered company under the laws of Croatia operating as an online retailer of premium kitchen tools and gadgets. Our mission is to provide “durable, functional and affordable kitchen gadgets that fit both home cooks and professional chefs” and to “Elevate Every Home Cooking Moment.”
3. Eligibility
By using the Site, you represent and warrant that:
- You are at least 18 years of age or the age of majority in your jurisdiction.
- You have the legal capacity to enter into binding contracts.
- All information you provide to us is accurate, current, and complete.
If you are accessing the Site on behalf of a business or other entity, you further represent that you are authorized to bind that entity to these Terms.
4. Account Registration & Security
You may optionally create an account on the Site to facilitate purchases, manage orders, and save preferences. When registering, you agree to:
- Provide accurate, up‑to‑date information.
- Maintain the confidentiality of your login credentials.
- Notify us immediately of any unauthorized use of your account.
We reserve the right to suspend or terminate accounts that violate these Terms or are used for fraudulent or abusive purposes.
5. Products & Descriptions
We strive to accurately display the colors, features, specifications, and descriptions of our kitchen tools. However, due to technical limitations (e.g., screen settings), minor variations may occur. All products are subject to availability. We may limit quantities, refuse orders, or discontinue products without prior notice. Product prices are subject to change at any time.
6. Orders & Payment
- Order Process: Placing an order constitutes an offer to purchase. Acceptance occurs when we send an order confirmation email.
- Pricing: All prices are in Euros (€) unless otherwise stated and exclude applicable taxes, duties, and shipping fees.
- Payment: We accept major credit/debit cards, PayPal, and other secure payment methods displayed at checkout. Payment is processed through trusted third‑party gateways. Your payment information is encrypted and not stored on our servers.
- Bulk Orders: As noted in our FAQ: “Yes, we provide special bulk pricing for commercial orders, contact us for a custom quote.”
7. Shipping & Delivery
- Processing & Timeline: We ship within 2 working days. Delivery takes 3–7 business days for domestic (Croatian) orders and varies internationally.
- International Shipping: “Yes, we ship to most countries worldwide, shipping cost calculated at checkout based on location.”
- Tracking: “We’ll send a tracking number to your email once your order ships, you can check it anytime.”
- Risk of Loss: Title and risk of loss pass to you upon delivery to the carrier.
- Customs & Duties: International customers are responsible for any import taxes, duties, or customs fees imposed by their country.
8. Returns, Refunds & Exchanges
Our Return and Refund Policy is incorporated into these Terms. Key points:
- We accept returns within 30 days for defective, damaged, or incorrect items.
- Returns require prior authorization (contact duskern@ivangrgat.com or +385 95 538 2938).
- “We do not offer refund‑only” – a refund is processed only after we receive and inspect the returned product.
- “We offer free return/refund within 30 days for defective products.”
- Non‑defective returns due to customer error may incur return shipping costs.
9. Product Warranty & Quality Assurance
We stand behind the quality of our kitchen tools. Unless otherwise stated, products carry a 1‑year warranty against manufacturing defects. As highlighted in our FAQ: “Absolutely, all our products meet food safety standards and are tested before going on sale.” Warranty claims must be submitted via our contact email with proof of purchase and a description of the defect.
10. Intellectual Property
All content on the Site – including text, graphics, logos, images, product designs, and software – is the property of IVAN GRGAT j.d.o.o. or its licensors and is protected by copyright, trademark, and other intellectual‑property laws. You may not reproduce, distribute, modify, or create derivative works without our prior written consent. “Quality Kitchen Gadgets Elevate Every Home Cooking Moment,” “Durable Affordable Kitchen Tools Boost Your Daily Cooking Joy,” and similar phrases are proprietary to our brand.
11. User Conduct & Prohibited Activities
You agree not to use the Site for any unlawful or prohibited purpose, including:
- Attempting to gain unauthorized access to any part of the Site or its systems.
- Interfering with the Site’s security, performance, or functionality.
- Uploading malware, viruses, or any malicious code.
- Using automated bots, scrapers, or spiders to extract data without permission.
- Posting false, defamatory, or misleading content.
- Impersonating any person or entity.
12. Privacy Policy
Your privacy is important to us. Our Privacy Policy (posted on the Site) explains how we collect, use, and protect your personal data. By using the Site, you consent to the practices described in that policy. We comply with applicable data‑protection laws, including the GDPR.
13. Third‑Party Links & Services
The Site may contain links to third‑party websites or services (e.g., payment processors, social‑media platforms). We are not responsible for the content, privacy practices, or accuracy of third‑party sites. Your use of such links is at your own risk.
14. Disclaimer of Warranties & Limitation of Liability
- Site & Services: The Site is provided “as is” and “as available.” We make no warranties, express or implied, regarding uninterrupted operation, accuracy, or fitness for a particular purpose.
- Products: We warrant that products will conform to their descriptions and be free from material defects at the time of delivery. Beyond that, all other warranties are disclaimed to the fullest extent permitted by law.
- Limitation of Liability: To the maximum extent allowed by law, our total liability for any claim arising from your use of the Site or products shall not exceed the purchase price of the product in question. We are not liable for indirect, incidental, or consequential damages (e.g., loss of profit, data, or business opportunity).
15. Indemnification
You agree to indemnify, defend, and hold harmless IVAN GRGAT j.d.o.o., its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including attorneys’ fees) arising from your breach of these Terms, misuse of the Site, or violation of any law.
16. Modifications to Terms & Site
We reserve the right to update these Terms at any time. Changes will be posted on this page with an updated effective date. Continued use of the Site after changes constitutes acceptance. We may also modify, suspend, or discontinue any aspect of the Site without prior notice.
17. Governing Law & Dispute Resolution
These Terms are governed by and construed in accordance with the laws of Croatia, without regard to its conflict‑of‑law principles. Any dispute arising from these Terms or your use of the Site shall be subject to the exclusive jurisdiction of the courts of Osijek, Croatia. For EU consumers, alternative dispute‑resolution options may be available through the EU’s Online Dispute Resolution platform.
18. Severability
If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.
19. Force Majeure
We are not liable for any delay or failure to perform due to circumstances beyond our reasonable control, including natural disasters, war, strikes, internet outages, or supply‑chain disruptions.
20. Entire Agreement
These Terms, together with our Privacy Policy, Return and Refund Policy, and Shipping Policy, constitute the entire agreement between you and IVAN GRGAT j.d.o.o. regarding the Site and Services, superseding any prior agreements or communications.
21. Contact Information
For questions about these Terms, your orders, or any other concerns, please contact us at:
- Email: duskern@ivangrgat.com
- Phone: +385 95 538 2938
- Mail: IVAN GRGAT j.d.o.o., Jelašce 54, 21238 Otok, Hrvatska / Croatia
We aim to respond to all inquiries within 24 hours, as stated in our FAQ.
By using www.ivangrgat.com, you acknowledge that you have read, understood, and agree to these Terms of Service. Thank you for choosing IVAN GRGAT j.d.o.o. – where “Reliable Kitchen Gear Turns Every Meal Into A Delight.”